Infinity Play88 Troubleshooting – Fix Common Login & Payment Issues

Infinity Play88 Troubleshooting Guide: Solutions to Common Issues

While we strive to provide a seamless and trouble-free gaming experience at Infinity Play88, occasional technical issues or other problems may arise. This troubleshooting guide provides solutions to some common issues that players may encounter, along with tips for resolving them.

Login Issues:

• Incorrect Username or Password:
  • Double-check that you are entering your username and password correctly. Pay attention to capitalization and any special characters.
  • If you’ve forgotten your password, click the “Forgot Password” link on the login page. You’ll be guided through the password reset process, typically involving email verification.
  • If you’ve forgotten your username, contact customer support.
• Account Locked:
  • Your account may be temporarily locked after multiple failed login attempts. Wait for a specified period (e.g., 30 minutes) and try again, or contact customer support to unlock your account.
  • Your account may be locked for security reasons. Contact customer support for assistance.
• Browser Issues:
  • Try clearing your browser’s cache and cookies.
  • Try a different web browser (e.g., Chrome, Firefox, Safari, Edge).
  • Make sure your browser is up to date.
  • Disable any browser extensions or plugins that might be interfering with the website.
• Internet Connection:
  • Make sure you have a stable internet connection.
  • Try restarting your router or modem.
• Website Maintenance:
  • Occasionally, the Infinity Play88 website may be undergoing scheduled maintenance. Check for announcements on the website or social media.

Deposit and Withdrawal Issues:

• Deposit Not Credited:
  • Check the processing time for your chosen deposit method. Some methods (like bank transfers) may take longer to process than others.
  • Verify that the transaction was successful on your payment provider’s end (e.g., check your GCash or bank account statement).
  • Make sure you entered all the details correctly during the deposit process.
  • Contact Infinity Play88 customer support with your transaction details (payment method, amount, date, and time) and any relevant screenshots.
• Withdrawal Request Rejected:
  • Make sure you have met any wagering requirements associated with bonuses.
  • Verify that your account is fully verified (KYC completed).
  • Ensure you are withdrawing to a payment method that is allowed and that matches your deposit method (where possible).
  • Check the minimum and maximum withdrawal limits for your chosen method.
  • Contact customer support if you’ve met all requirements and your withdrawal is still rejected.
• Slow Withdrawal Processing:
  • Be aware of the typical processing times for your chosen withdrawal method.
  • Check if there are any ongoing issues or delays announced by Infinity Play88.
  • Contact customer support for an update on your withdrawal status.

Game Issues:

• Game Freezing or Crashing:
  • Refresh the page.
  • Clear your browser’s cache and cookies.
  • Try a different browser.
  • Make sure your internet connection is stable.
  • Check if your device meets the minimum system requirements for the game.
  • Close any unnecessary applications running in the background.
  • Update your browser and any relevant plugins (e.g., Flash Player, if required – though most modern games use HTML5).
  • If the problem persists, contact customer support with the following information:
    • Game name
    • Date and time of the issue
    • A description of what happened
    • A screenshot of the error message (if any)
    • Your device and browser information
• Game Not Loading:
  • Check your internet connection.
  • Refresh the page.
  • Clear your browser’s cache and cookies.
  • Try a different browser.
  • Disable any ad blockers or browser extensions that might be interfering with the game.
  • Make sure your browser is up to date.
• Bonus Feature Not Triggering:
  • Read the game rules carefully to understand the requirements for triggering bonus features. Some bonus features are triggered randomly, while others require specific symbol combinations.
  • Make sure you are playing with a sufficient bet size to be eligible for bonus features (if applicable).
• Disconnection During Game:
  • In most cases any bets placed will still be valid, and winnings will be credited accordingly.

Account Verification (KYC) Issues:

• Documents Rejected:
  • Make sure the documents you provided are clear, legible, and valid.
  • Ensure the documents match the information you provided during registration.
  • Check the file size and format requirements for uploaded documents.
  • Contact customer support for clarification on why your documents were rejected.
• Verification Taking a Long Time:
  • Allow sufficient time for the verification process (typically a few business days).
  • Contact customer support for an update on your verification status.

General Website Issues:

• Website Slow or Unresponsive:
  • Check your internet connection.
  • Try a different browser.
  • Clear your browser’s cache and cookies.
  • Close any unnecessary tabs or applications.
  • Try accessing the website at a different time.
• Website Not Displaying Correctly:
  • Make sure your browser is up to date.
  • Try a different browser.
  • Clear your browser’s cache and cookies.
  • Disable any browser extensions that might be interfering with the website.
  • Check your screen resolution and zoom settings.

Contacting Customer Support:

If you’ve tried the troubleshooting steps above and are still experiencing issues, please don’t hesitate to contact Infinity Play88’s customer support team. We’re available 24/7 via:

• Live Chat: Click the live chat icon on the website.
• Email: support@infinityplay88.org

When contacting support, provide as much detail as possible about the issue, including your username, the date and time it occurred, the game you were playing (if applicable), any error messages you received, and screenshots if possible. This will help our team resolve your issue quickly and efficiently.

FAQ